Learn more about what we do and how we do it

How we help

Through 988 calls, chats, and texts, our goal is to lessen the amount of distress you are currently experiencing and work collaboratively with you to develop a resolution to whatever stressors prompted you to contact us.

How we work

In addition to providing supportive and caring listening, we provide referrals and connections to mental health treatment services and resources that can help you address housing, employment, or financial difficulties if needed. While we cannot meet you face to face, we can connect you to services and providers who can.

Your Confidentiality

Our services are anonymous and confidential. We may ask for some personal information, but only as of means of better understanding you and addressing your needs.

For example, we will ask your age so we can better understand your general stage of life and the developmental challenges that may be contributing to your stress levels. And we will inquire about your general location so that we are able to identify local resources and referrals if together we should determine that you need them.

However, should you choose to decline to share any of these details, we will still continue to provide assistance to the best of our ability.

Your Safety

If you give us permission to share anything that you have told us, we can involve others to help support you and keep you safe, disclosing to them only as much as you are comfortable sharing.

If there is immediate danger to yourself or others that together we haven’t been able to reduce and create a safety plan, we may disclose some of what you shared with us to emergency services to help maintain your safety.

Finally, if we receive a court order we are obligated to disclose the minimum amount of information necessarily to comply with that order.